Payment and Deposits

All bookings must be paid by bank transfer. Please write invoice number in “purpose of payment” section.

There are two payment options:
By bank transfer to pay for the entire cost of the reservation 72 hours prior to the reservation.
By bank transfer pay 50% of the reservation 72 hours prior to the pick-up date, and provide the remaining 50% to the driver on the day of transfer.

Wedding car hire payment options:
By bank transfer to pay for the entire cost of the reservation 72 hours prior to the reservation.
Prepay one hour of rental by bank transfer, and provide the payment for the remaining hours to the driver on pick-up day.

Note that additional cost for waiting time and parking may be charged.

By placing an order via our Website, phone or e-mail, the Customer warrants that he/she is legally capable of entering into binding contracts and is over 18 years old.

Cancellation and Refund Policy

If a booking is cancelled by the Customer less than 72 hours prior to the transfer date, 50% of the total amount will be non-refundable.
If a booking is cancelled by the Customer less than 24 hours prior to the transfer date, 100% of the total amount will be non-refundable.
If a wedding booking is cancelled by the Customer less than 72 hours prior to the transfer date, 100% of the total amount will be non-refundable.
If the Customer does not appear at the specified time and pickup venue, the total amount of payment will be non-refundable.

Reservation cancellation is possible only via email at info@247london-airport-transfers.co.uk with indicating your reservation number and reason of cancellation.

Passenger Liability

It is the Passenger’s responsibility to ensure that they book the correct type of vehicle in order to carry the desired number of passengers and luggage.

The Customer is responsible for any damage he/she causes to the interior and/or exterior of a hired vehicle and will be charged accordingly in case any repair or valeting is required.
The Customer must respect and take into account that London Airport Transfers LTD maintains a strict non-smoking policy in all its vehicles.
If the Customer uses his/her own child seat, he/she will be responsible for installing it safely and removing it at the destination. Care must also be taken to prevent vehicle interior damage upon installing the seat; otherwise, the Customer will be obliged to compensate for the damage.

London Airport Transfers LTD Liability

London Airport Transfers LTD is responsible for accurate processing of all reservations and other customer requests.
Calls may be recorded for training and quality purposes.
The Company will not be held liable for any incorrect information provided by third party.

The Company will send e-mail confirmations to the Customer to ensure they have indicated a valid e-mail address, regardless if the booking has been made via phone, e-mail or the Company’s website.

London Airport Transfers LTD may also provide subcontracted vehicles.
Every effort will be made by London Airport Transfers Ltd to ensure that our vehicles or sub-contractor vehicles arrive on time.
Our Chauffeurs will choose the most appropriate route, unless instructed otherwise by the Customer at the time of booking.
London Airport Transfers LTD will keep Customer’s lost property at their office, and will endeavour to return any goods left in its own or subcontracted vehicles to the customer.
London Airport Transfers LTD and its chauffeurs reserves the right to refuse to provide services to any passenger who is thought to be under alcohol or drug influence, and whose behaviour poses a threat to the Chauffeur, vehicle or other passenger(s).

If there are any route changes, including extra mileage to the journeys other than specified at the time of booking, the Customer will be charged in accordance with the pricelist provided on our website.

Requests for child safety seats must be made at the time of booking. The Company will always aim to satisfy such requests, but failure to do so will not constitute a breach of contract.

Booking Modification

If there are any route changes, including extra mileage to the journeys other than specified at the time of booking, the Customer will be charged in accordance with the pricelist provided on our website.

We reserve the right to change your vehicle or chauffeur at any time if necessary.

Show

The case of “No show” takes place if the Customer books a private vehicle from the Company and fails to arrive at the specified time and pickup venue, either home, hotel or other private address.
This will include also bookings with wrong date and wrong time specified.
If the Customer books a pickup from an airport and fails to meet the driver in the arrival hall, the driver will wait in the arrival hall up to 50 mins after the landing time and if the passenger fails to meet within this time limit or contact the Company to inform about their status, it will be considered as No Show.
If the Customer made reservation online or via phone without any prepayment, but secured the reservation with a valid credit or debit card, the total amount will be charged from the indicated ceridt or debit card in case of No Show.
Prepaid bookings will not be refunded in case of No Show.

Animals

No animals (other than guide dogs and hearing dogs) may be carried on any vehicle without prior written agreement from the Company.

Force Majeure

If non-performance of the Company’s liabilities under the Contract is due to an impediment beyond the Company’s reasonable control, could have reasonably been foreseen by the Company at the time of conclusion of contract, the Company will not be held liable and the non-performace will be excused.
An impediment beyond the Company’s reasonable control includes any type of hostilities or acts of terrorism, revolution, rebellion, accidents, fires, explosions, natural calamities, epidemic, acts of government, siege or sanctions, and any event of similar nature, as well as traffic delays, tyre punctures, road traffic accidents, road closures due to accidents and vehicle break downs.

Please note that in the event of vehicle breakdown, punctures or accidents – the Company shall use its reasonable best efforts to take all action and to do all necessary things under the applicable contracto to deliver services to the Customer.

In case of non-performance of obligations due to an impediment beyond the Company’s reasonable control, the Company undertakes to:
Contact the Customer as soon as possible to notify him/her of possible complications.

The time of performance of the Company’s obligations under the Contract shall also be extended for a period equal to the time lost due to the excusable delay.

Complaints

In the event of complaint about the company’s services, the hirer should endeavour to seek a solution at the time by seeking assistance from the driver or from the company.
If this has not provided a remedy, complaints should be submitted in writing and within 14 days of the termination date of the hire. The Company will acknowledge all complaints within 14 days and will normally reply fully within 28 days.